![]() If you need to contact CardPointe Support, you will need to provide the HSN.Įnabling this setting forces the terminal to bypass the unlock screen and automatically start in Customer Mode. The CardPointe Admin Panel provides access to the following information:ĭisplays Connected if the device is successfully connected and authenticated to the CardPointe Integrated Terminal service, or Disconnected if the device is not connected to CardPointe Integrated Terminal.ĭisplays the terminal hardware serial number (HSN). In Merchant Mode, you can access the CardPointe Admin Panel. To switch to Merchant Mode from Customer Mode, tap all 4 corners of the touch screen simultaneously. Merchant Mode provides access to the CardPointe Admin Panel, a merchant-facing interface that you use to configure and troubleshoot the CardPointe App. The CardPointe App initially launches in Merchant Mode. Using the CardPointe App in Merchant Mode Record the error codes in the event that you need to contact CardPointe Support. Note: If you encounter an error, tap the "Terminal registration failed" banner at the top of the display for troubleshooting information. ![]() See Using the Clover Flex CardPointe App to get started. The CardPointe app displays the Welcome screen.On the Registration Complete screen, tap Continue to complete the device registration.The CardpPointe app authenticates and registers the Clover Flex with the CardPointe service. Enter the 8-digit Order ID provided in your welcome email, then tap Continue. ![]() On the Terminal Registration screen, tap the empty field to open the keyboard.Before you begin, ensure that you have your order confirmation email and registration code handy. The first time the CardPointe Application launches, it displays the Terminal Registration screen and prompts you to enter the registration code that you received to register the terminal. Once the Clover Flex setup process is complete, you must register the device with CardPointe Integrated Payments to get started. Continue to Register the Clover Flex for more information.Once complete, the CardPointe App launches and displays the Terminal Registration screen. The device then begins to download the CardPointe App and other required components. The device briefly displays "Successfully Connected to Server" once the network configuration is complete. To connect to a LTE network, tap Configure next to Mobile (SIM card).Note: PCI compliance standards require the device to connect to a secure, password protected network. To connect to a Wi-Fi network, tap Configure next to the Wi-Fi option, and select your network.On the Network screen, do the following to configure the device's network connection:.Select a language and press Set Language.The Clover Flex powers on and displays the Welcome screen. Press and hold the power button until the Clover logo displays on the screen.Place the Clover Flex on the charging cradle.Connect the power cable to the charging cradle."Press the Red X to Cancel or the Green Circle to Bypass"Īfter you unbox your Clover Flex, do the following to set up and connect the device: ![]() The Application Label, which describes the EMV application name read from the card (for example, "US Debit").The Bolted and Unbolted statuses will change to Connected and Disconnected, respectively.Īdditionally, for Ingenico Lane terminals, the PIN entry prompt for EMV PIN Debit cards will now displays the following additional information:.If you are using the default device wallpaper and theme, the Bolt wallpaper and logo will change to CardPointe Integrated Terminal.Once your terminal is updated, you may notice the following changes: Terminals will update automatically during the nightly reboot window therefore, we ask that you leave your terminals powered on and connected to your network overnight. Over the coming weeks, your terminals will receive an update with minor changes, including an updated default theme and branding for terminals that are not configured with custom branding. Our Bolt family of integrated solutions is becoming CardPointe Integrated Payments.
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